Security starts with everyday habits

No single product stops every attack. Effective protection comes from several simple layers that are regularly checked and improved.

Ask about training

Essential security practices

Start with the first five controls, then introduce the remaining practices progressively.

  1. Start here

    Don’t enter your password on a page opened through a link you received

    If a link in an email, text message, or chat takes you to a page asking for your password, don’t enter it! Open the service’s app or type its known website address into your browser yourself! Even a link sent by someone you know can lead to a fake website.

  2. Start here

    Use two-factor authentication

    Enable two-factor or multi-factor authentication wherever it is available. Prefer a security key, passkey, or authenticator app over SMS.

  3. Start here

    Use long, unique passwords

    Use a different password for every account. A long password generated by a password manager is best; use a passkey instead of a password where one is available.

  4. Start here

    Check the website address

    Before signing in or entering data, inspect the complete address in the browser. Do not authenticate on a page opened from a suspicious link or whose domain you do not recognise.

  5. Start here

    Compare verification codes

    Before approving an authentication request, check that the code shown in your authentication app matches the code displayed by the website or service you’re signing in to.

  6. Start here

    Do not pay extortion demands

    Do not send money or cryptocurrency to accounts in extortion emails or messages. Preserve the evidence, do not engage with the sender, and report it to the police.

  7. Start here

    Verify the beneficiary account on invoices

    Confirm a new or changed bank account through a second channel using contact details you already trust. Ask for an electronically signed invoice where practical. If your bank warns that the recipient or account details do not match, do not send the money.

  8. Start here

    Block a card after an unknown transaction

    If you notice an unknown transaction or subscription payment, block the card immediately and contact your bank.

  9. Start here

    Block lost cards immediately

    Block a missing card at once. Even if you later find it, ask the bank to replace it.

  10. Start here

    Review account statements regularly

    If a statement contains transactions you do not recognise, contact the bank and block the card. Restrict the account itself if necessary.

  11. Start here

    Never forward verification codes

    Do not share codes received by text, email, or an app from Facebook, Instagram, WhatsApp, or another service. Legitimate support staff do not need these codes.

  12. Start here

    Verify callers by calling back yourself

    Caller ID can be spoofed. End the call and ring the bank, authority, or company using a number from its official website or the back of your card.

  13. Start here

    Verify email attachments before opening

    A file extension does not prove that a file is safe. Documents can also be malicious. Confirm unexpected attachments with the sender through another channel and never enable macros or run embedded programs.

  14. Start here

    Verify investment providers

    Check that the investment provider is licensed or authorized by the relevant financial regulator in your country. Guaranteed returns and pressure to borrow money are strong warning signs.

    Open verification register
  15. Start here

    Update devices regularly

    Enable automatic updates for the computers, phones, browsers, apps, and routers. Replace devices that no longer receive security updates.

  16. Start here

    Do not send money or gift cards to strangers

    Do not transfer money or send gift-card codes to strangers you met online. Gift cards are irreversible payments frequently requested by scammers.

If you suspect an incident

Stop the suspicious activity, but do not rush to destroy evidence. If possible, disconnect the affected device from the network, change compromised account passwords from another trusted device, and contact the responsible specialist, bank, or service provider. Record times, messages, phone numbers, addresses, and actions taken.